FREQUENTLY ASKED QUESTIONS

Customer Service - Ordering - Account Information - Shipping - Payment - Technical Information
Swix Wax Technical Information
Swix School - Learn How to Tune Your Own Skis

Customer Service:
	What is your guarantee?
	What is your return policy?
	What about item substitutions?
	What is your privacy policy?
	Is your site secure?
	What if my package is damaged?
	Where is your retail store located?

Ordering:
	What do SOLD OUT, BACK ORDER, and SPECIAL ORDER mean?
	How do I shop at Reliable Racing?
	Where do I get sizing information?
	Where is a printable order form?
	How do I order by catalog number?
	What if my Zip/Post Code is longer than six digits?
	Guidelines for the supply of customer generated artwork?

Account Information:
	How can I check the status of my order?
	How do I change my email address?
	I'm not receiving emails from Reliable, what's wrong?

Shipping:
	What are your shipping & processing rates?
	Do you ship internationally?
	What are oversize charges?
	What is your turnaround time?
	What about Christmas delivery?

Payment:
	What forms of payment do you take?
	Do you charge sales tax?
	How do I redeem a gift certificate?
	What if I'm outside of the United States?

Nordic Tech Information:
	Where can I go cross country skiing?
	What are the different cross country ski techniques?
	Just what is the difference between an alpine and cross country ski?
	What should I know about ski flexes?
	Nordic Ski Sizing and Flex Charts
	Is flex testing of skate and classic skis available?
	Do the bases of waxable cross country skis need preparation? If so, how do you do it and what do you need?
	How Do I use the Toko Nordic and Alpine waxes and tools you sell?
	What is the correct length pole to use for skating and classic techniques?
	What are "rollerskis" used for?
	What type of equipment do I need for rollerskiing?
	Where can I use rollerskis?
	Where are the Swix Tech manuals?
	Can I download Swix Prep Manuals?
	What Swix wax should I use?

© 2013 Reliable Racing Supply, Inc.
643 Upper Glen Street - Queensbury, NY 12804
Phone: 800-223-4448/518-793-5677
Fax: 800-585-4443/518-793-6491
customerservice@reliableracing.com

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HOURS OF OPERATION
Phone Orders: Mon-Fri 8am - 5pm EST
Customer Service: Mon-Fri 8am - 5pm EST
Tech Support: Mon-Fri 9am - 4pm EST

© 2013 Reliable Racing Supply, Inc.
643 Upper Glen Street - Queensbury, NY 12804
Phone: 800-223-4448/518-793-5677 - Fax: 800-585-4443/518-793-6491
customerservice@reliableracing.com